Forums / Project Manager / Project Manager: Support
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  • June 17, 2026 at 21:33 #47336
    Marwan M Abulsoud
    Participant
    Posts: 1
    Threads: 3
    Joined: Nov 2025

      Hello,

       

      I get this error when I try to activate. I’ve tried to also activate offline and have the id file, put I can’t find where to upload it on the website.

       

      Thanks,

      Marwan

       

    Plugin version: 4
    3ds Max version: 2025
    Renderer: Corona

  • June 17, 2026 at 21:34 #47339
    Oleksandr Kramer
    Moderator
    Posts: 267
    Threads: 1408
    Joined: Aug 2009

      Hi Marwan,

      The error message explains what’s happening: the license request is being modified in transit,
      usually by antivirus HTTPS scanning or a corporate proxy intercepting the connection.
      Please disable HTTPS scanning or whitelist our domain, then try activating again.

      Kind regards

  • June 17, 2026 at 21:48 #47340
    Marwan M Abulsoud
    Participant
    Posts: 1
    Threads: 3
    Joined: Nov 2025

      Thank you for the quick response. I don’t know how to do that but what I did try is turn off all windows firewalls and virus protections temporarily and that did not work. I still get the same error

  • June 18, 2026 at 00:00 #47343
    Anonymous
    Inactive
    Posts: 0
    Threads: 1
    Joined:

      Project Manager satın almama rağmen lisansımın gerçekte var olmayan “safakatlunay@gmail.com” e-posta adresine tanımlandığı belirtiliyor. Ancak böyle bir e-posta hesabı bulunmamaktadır ve satın alma işlemi sırasında bu adresi girmedim.

      Benim doğru e-posta adresim:

      safakaltunay@gmail.com

      Bu nedenle ödeme yapmış olmama rağmen satın aldığım ürüne ve lisans bilgilerine erişemiyorum.

      Satın alma işlemime ait sipariş numarası elimde mevcuttur. Lisansın doğru e-posta adresim olan “safakaltunay@gmail.com” hesabına tanımlanmasını ve lisans bilgilerimin yeniden gönderilmesini rica ediyorum.

      Yardımlarınız için teşekkür ederim.

       

    • June 18, 2026 at 00:18 #47345
      Oleksandr Kramer
      Moderator
      Posts: 267
      Threads: 1408
      Joined: Aug 2009

        Hello,

        Thank you for letting us know. I understand the licence was registered to an email address with a small typo (safakatlunay@gmail.com) instead of your correct address, safakaltunay@gmail.com, which is why you can’t access your purchase.

        I’ll look into this tomorrow and correct the email address on your licence.

        Kind regards

      • June 18, 2026 at 11:45 #47353
        safak Altunay
        Participant
        Posts: 0
        Threads: 1
        Joined: Jun 2026

          Merhaba,yanıtınız için teşekkür ederim

          Daha önce siparişimle ilgili e-posta adresi düzeltme talebinde bulunmuştum. Tarafıma e-posta adresinin düzeltileceği bilgisi verilmişti, ancak henüz herhangi bir değişiklik göremedim.

          Sipariş Numaram: 274710893

          Yanlış kayıtlı e-posta adresi:

          safakatlunay@gmail.com

          Doğru e-posta adresim:

          safakaltunay@gmail.com

          Konu hakkında kontrol sağlayıp e-posta adresimin güncellenmesi ve lisans bilgilerimin doğru adresime gönderilmesi konusunda yardımcı olabilir misiniz?

          İlginiz ve yardımınız için teşekkür ederim.

        • June 18, 2026 at 12:03 #47355
          Oleksandr Kramer
          Moderator
          Posts: 267
          Threads: 1408
          Joined: Aug 2009

            Hello,

            Verification of these requests takes some time, but the change has now been completed. Your email address has been updated to safakaltunay@gmail.com, and your licence is registered to that account.

            You can now access your plugins from the new address. Please check your email — your licence details have been sent there.

  • June 18, 2026 at 00:01 #47344
    Oleksandr Kramer
    Moderator
    Posts: 267
    Threads: 1408
    Joined: Aug 2009

      Hi Marwan,

      Windows Firewall and Defender aren’t usually the cause here — this error comes from something intercepting the HTTPS connection itself, most often corporate antivirus with SSL/HTTPS scanning, a company proxy, or a VPN. A few things to check:

      If you’re on a work or corporate network, the proxy or firewall is likely doing the interception. Try a different network (e.g. a home connection or phone hotspot) to confirm.
      Some third-party antivirus suites (Kaspersky, ESET, Avast, Bitdefender, etc.) have an “HTTPS scanning” or “SSL/TLS scanning” option that stays active even when you disable real-time protection. That setting specifically needs to be turned off.
      A VPN can also cause this — disconnect it if one is running.

      If you’re still stuck after trying a different network, I can switch your license back to offline mode. It’s less convenient, but it avoids the connection check entirely. Just let me know and I’ll set it up.

      Kind regards

  • June 22, 2026 at 15:46 #47384
    Marwan M Abulsoud
    Participant
    Posts: 1
    Threads: 3
    Joined: Nov 2025

      Hi Oleksandr,

       

      This used to be a work computer but it’s not a work network/vpn anymore. I checked with powershell and there’s no proxy or anything that should be blocking the traffic as far as I can tell. If this license can be switched to offline mode that would be great.

       

      Thanks,

       

      Marwan

    • June 22, 2026 at 18:00 #47385
      Oleksandr Kramer
      Moderator
      Posts: 267
      Threads: 1408
      Joined: Aug 2009

        Ok, I switched your licences to offline type

  • June 23, 2026 at 20:53 #47392
    Marwan M Abulsoud
    Participant
    Posts: 1
    Threads: 3
    Joined: Nov 2025

      Thank you so much!

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