[Javier Marín]

When I drag PM to a second monitor, it disappears

Plugin version: 3.38.19
3ds Max version: 2023
Renderer: Vray

[Oleksandr Kramer]

This issue might be related to settings or software conflicts on your system. Here are some steps to troubleshoot the problem:

1. Check Graphics Settings:
   Ensure your monitors are correctly configured in your display settings. Verify that the second monitor is recognized and set as an extended display.
2. Disable Scaling:
   If you’re using Windows, check the display scaling settings. Large scaling values might prevent some windows from being moved to another monitor.
3. Verify Window Modes:
   Ensure that PM is not set to full-screen mode. Try switching to windowed mode before moving it to the second monitor.
4. Check for Software Conflicts:
   Other programs, like window management tools or specific graphics-related utilities, might be interfering. Temporarily disable these tools to see if it resolves the issue.
5. Graphics Driver Update:
   Outdated or incompatible graphics drivers could cause this behavior. Update your GPU drivers to the latest version from the manufacturer’s website.
6. Test on Another User Profile:
   If possible, create a new user profile on your system and check if the issue persists. This can help identify if the problem is related to your current profile settings.

PS: A few months ago, a user faced a similar issue, and reinstalling their graphics drivers helped resolve the problem. It might be worth trying this step as well!

[Javier Marín]

Thank you. Problem solved.