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  • #37075
    Thomas C
    Participant
    Posts: 12
    Threads: 36
    Joined: Mar 2022

      Hi,

       

      I have two questions, both related to the use of the gallery:

      1) On the ‘Materials’ tab, when I render thumbnails of materials, some are automatically added to the gallery, and others not: an icon with a number appears on the top left corner of some of the thumbnails, and doesn’t appear on the others thumbnails.

      Why? And how can I get all the material thumbnails automatically added to the gallery?

       

      2) On the ‘Materials’ tab > Gallery > when I choose ‘View image’ from the gallery menu, the ‘Asset View’ window appears but it’s empty. If I close Project Manager and relaunch it, it works: a window with the name of the thumbnail appears with an enlarged image of the material.

       

      Thank you for helping me out with this, I appreciate your support and your excellent work,

       

       

    Plugin version: 3.18.57
    3ds Max version: 2022.3.6 Security Fix
    Renderer: Corona 8 Hotfix 2

  • #37203
    Posts: 252
    Threads: 1055
    Joined: Aug 2009

      Hello

      Please generate the support request.
      You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.

      Please also attach the screenshots or video

      Thanks for your feedback.

  • #37245
    Thomas C
    Participant
    Posts: 12
    Threads: 36
    Joined: Mar 2022

      Hi,

       

      I updated to the latest Project Manager v3.18.60.

      I just sent you the support request with a video attached showing the issue.

       

      Thank you,

      Thomas

  • #37247
    Posts: 252
    Threads: 1055
    Joined: Aug 2009

      This issue is fixed in version 3.18.64

      Thanks for your feedback

  • #37258
    Thomas C
    Participant
    Posts: 12
    Threads: 36
    Joined: Mar 2022

      Hi Oleksandr,

       

      Thank you, but the issue is not fixed.

  • #37289
    Posts: 252
    Threads: 1055
    Joined: Aug 2009

      Thank you, but the issue is not fixed

      I’m sorry
      I got it confused with another request.

      1) On the ‘Materials’ tab, when I render thumbnails of materials, some are automatically added to the gallery, and others not: an icon with a number appears on the top left corner of some of the thumbnails, and doesn’t appear on the others thumbnails.

      Project Manager also can automatically find an image and use it as a preview.
      In this case, it doesn’t show the number of files in the gallery.
      But if you add the same image manually – it will show it.
      But in both cases, you will see a preview image on the Gallery panel

      2) On the ‘Materials’ tab > Gallery > when I choose ‘View image’ from the gallery menu, the ‘Asset View’ window appears but it’s empty. If I close Project Manager and relaunch it, it works: a window with the name of the thumbnail appears with an enlarged image of the material.

      Try to add the “AssetViewer.exe” application to exclusions in your antivirus.  This should help.

       

  • #37297
    Thomas C
    Participant
    Posts: 12
    Threads: 36
    Joined: Mar 2022

      Hi,

       

      No worries.
      I’m sorry to inform you I deactivated my antivirus but the issue remains.

  • #37622
    Thomas C
    Participant
    Posts: 12
    Threads: 36
    Joined: Mar 2022

      Hi Oleksandr,

      I’ve installed latest version 3.18.68 as you suggested yesterday but the issue remains.

       

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