March 26, 2009 | Posted in:FAQ, Project Manager, Questions

Questions on Buying&Licensing:

  • How can i pay?

    You can buy the software using a variety of payment methods through an online store.
    The order process is protected via a secure connection and makes on-line ordering quick and safe.

    • Credit Card
    • PayPal
    • Webmoney
    • Wire Transfer
    • Check
    • Phone
    • Fax
    • Mail
    • Money Order
    • And some other
    • The most plugins have a volume discount.
    • VAT information can be found in the shopping cart.
    • All prices shown here are listed in USD (United States Dollar).
    • You can switch to any other currencies during the checkout process.
    • You can see the exact cost of buying on the checkout page.
    • Refund Policy for Kstudio products:
      If you are not satisfied and unhappy with plugin or if you can’t use it for some reason, 
      you can request a refund within two weeks of product purchase. 
      We will provide refunds to any reasonable request.

    If you have any problems, contact us at sales@3d-kstudio.com

  • I made the purchase. When do I get the full version of the product?

    Once you have completed your ordering process, you can login to your dashboard
    and download the full version of the product.
    If you not have a account you receive the mail with login and password.

    • Download and install the product.
    • Generate and send the identification file from dashboard page.
    • The license key will be sent to you within 48 hours.
    • After receiving the license run the 3ds Max with administrative privileges.
    • Run the plugin and choose item “Activation” in the menu “Help”.
    • Press the button “Apply Key File”.

    Note:
    You can always restore the password on this page – Restore password.

  • How can I get an invoice for my purchase?

    After completing the order, you will receive an invoice with the confirmation e-mail.

  • How i can install the product?
    • Download archive with plugin.
    • Unpack archive on a hard disk
    • Run the 3ds Max.
    • Drag the .mzp file into the viewport
    • The installation automatically started.
    • Follow the instructions on screen and generate the identification file at the end.
    • In the 3ds max menu “Customize”>> “Customize User Interface”>> Category “Track”
      choose the plugin and draw it to the Panel of Instruments.

    Note:
    You must be logged for downloading the full version of the product.

  • Does it possible to use one license on more than one computer?

    No, each license can be used only on one computer.
    Note that the discount available for most of the products.

  • Will i can get the updates for free?

    Updates for all plugins, excluding the Project Manager will be free.
    Updates for Project Manager:
    All updates until version 3.0 will be free.
    The upgrading cost for user of single license will be up to 40% from full cost .
    For user of multiple licenses the cost will be up to 25% from full cost .
    If you bought a tool less than half year before the release of the new version, you will get a new key for free.

  • How do I transfer my license to the another computer?

    Select the most suitable transfering type:

    1. Run the “Registration” tool and click the “Move License” button.
      Choose from the opened window the license used previously.
      The request for the transfering will be automatically sent to the server.

    2. Run the “Registration” tool and click “Generate ID-File” button.
      Login and send the identification file using dashboard.

    During from 2 up to 48 hour you will receive the new license.
    Activation

    Note:
    Please use your permanent e-mail box (same as you use at purchasing).
    You can always restore the password on this page – Restore password.

  • What will be happen with the license key when i reinstall my operating system?

    You can continue using your old license key.
    In case if the old license not will be work you can send a request for the new license.
    Tip:
    Before reinstalling the system or formatting open the Project Manager.
    Select item “Backup settings” in menu “Help” and save all settings for PM on the non system disk.

  • Will can i upgrade my license of “FilePatFinder” (or another) to “Project Manager”?

    Please contact us if you want upgrade you license to “Project Manager”:
    Request for upgrade.

  • Which 3d programs are supported?
    • 3ds Max/Design 2010 and above (see the additional information tab on the related page of the product )
    • VRay 1.5 or above (all products)
    • Mental Ray (some products)
    • Scanline (some products)
    • Corona (some products)
    • Octane (some products)
    • Another renderers and plugins (some products)

    Note: Please use latest updates for your version of 3ds max
    3ds Max Updates & Service Packs
    For plug-in work it is required to Net Framework version 3.5.
    http://www.microsoft.com/netframework

  • What’s the difference between the demo and the full version?

    The Demo version allows to work only with limited number of files.

General questions on Using the Project Manager:

  • Q. Is there a way to add multiple folders at once?!

    A.

    It is simple!
    Select multiple folders in the Windows Explorer and drag them on “Project Manager” treeview panel.

  • Q. Is it possible to display all content of the directory?

    A.

    Of course!
    Use the filter button on the panel.
    asset-filter

  • Q. Is it possible to add the custom file type for displaying it by default?

    A.

    Yes – it possible!
    custom-file-type

    For add the custom file type close the Project Manager and open the “ProjectManager.ini” file,
    find the section [ModelsExtension] and add the new line “.EXTENSION=true” (without quotes).
    As a rule the ini file is located in the directory
    C:UsersUSERNAMEAppDataLocalAutodesk3dsMaxVERSIONENUscriptsTrackScriptsProjectManagerSettings

  • Q. How i can add the new material to the Material Library?

    A.

    Please see this short video:

  • Q. Is it possible to replace materials with Project Manager?

    A.

    Choose a material with which you wish to replace a scene material .
    Copy it (CTRL + C) or from context menu item “Copy”.
    Go to the catalog “Scene Materials” and select the material you want to replace.
    (To quickly find the material in the scene, you can use a >>filter)
    Choose in the context menu the item “Replace Material”.

  • Q. Does it possible to export the list of the missing maps to file?

    A.

    You can find this option in the Menu Tools >> Make Summary Report.

  • Q. How i can make backup or copy my Settings?

    A.

    Use the “Export/Import Settings”

    As a rule the settings is placed in this directory:
    C:\Users\USERNAME\AppData\Local\Autodesk\3dsMax\VERSION\ENU\scripts\TrackScripts\ProjectManager\Settings\

  • Installation and Reception of License Key