Viewing 7 posts
  • #33556
    j.a.b
    Participant
    Posts: 2
    Threads: 3
    Joined: Apr 2020

    Plugin version: 3.15.79
    3ds Max version: Max 2021. sp3
    Renderer: Vray

  • #33566
    Alexander KramerAlexander Kramer
    Moderator
    Posts: 227
    Threads: 780
    Joined: Aug 2009

      Hello

      Are you using some software for managing monitors?

  • #33567
    j.a.b
    Participant
    Posts: 2
    Threads: 3
    Joined: Apr 2020

      No

  • #33568
    Alexander KramerAlexander Kramer
    Moderator
    Posts: 227
    Threads: 780
    Joined: Aug 2009

      Please generate the support request.
      You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.

      Thanks for your feedback.

  • #33581
    j.a.b
    Participant
    Posts: 2
    Threads: 3
    Joined: Apr 2020

      I have tried generating a support request however the window just gets stuck on ‘Cancel’. Can you confirm you have received a request?

    • #33582
      Alexander KramerAlexander Kramer
      Moderator
      Posts: 227
      Threads: 780
      Joined: Aug 2009

        Hello.
        I’m didn’t receive anything.
        Maybe antivirus or firewall blocks sending.

        The archive should be located in the directory %temp%.
        You can send it manually to support@3d-kstudio.com.

  • #33585
    Alexander KramerAlexander Kramer
    Moderator
    Posts: 227
    Threads: 780
    Joined: Aug 2009

      This occurs when a window is partially located outside the screen.
      This issue will be resolved in the next update.
      Thanks for your feedback.

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