Forums / Project Manager / Project Manager: Support
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  • October 6, 2025 at 11:54 #45884
    JOAQUIN PRADOS CORDON
    Participant
    Posts: 26
    Threads: 42
    Joined: Mar 2018

    I can’t delete the failed thumbnails.
    I go to Gallery and clear the gallery, and they don’t go away.
    When I add new thumbnails, they still don’t place them correctly.

    Plugin version: 3.41.22
    3ds Max version: max 2024

  • October 7, 2025 at 17:52 #45888
    Oleksandr Kramer
    Moderator
    Posts: 269
    Threads: 1413
    Joined: Aug 2009

    Thanks for your feedback

    This will be resolved with the next update

  • October 8, 2025 at 10:41 #45918
    JOAQUIN PRADOS CORDON
    Participant
    Posts: 26
    Threads: 42
    Joined: Mar 2018

    subi el video comstrando el error

     

    https://drive.google.com/file/d/1mAbfBcJ4QEfnRD710OjX8oH0JSPUCyPr/view?usp=sharing

  • October 8, 2025 at 20:57 #45922
    Oleksandr Kramer
    Moderator
    Posts: 269
    Threads: 1413
    Joined: Aug 2009

    This issue is fixed in version 3.41.25
    You can download the latest version from the dashboard.
    Auto-updater will be triggered in a few days if there’s no critical issue found.
    Thanks for your feedback.

  • October 9, 2025 at 00:43 #45923
    JOAQUIN PRADOS CORDON
    Participant
    Posts: 26
    Threads: 42
    Joined: Mar 2018

    thanks

  • October 9, 2025 at 00:57 #45926
    JOAQUIN PRADOS CORDON
    Participant
    Posts: 26
    Threads: 42
    Joined: Mar 2018

    The error remains the same with the new update.

    I have attached a video that you can download and see the unusual behavior.

    https://drive.google.com/file/d/11YwCArtCxU1lzB4lSeJYYpp4ETJzkYYI/view

  • October 9, 2025 at 13:24 #45941
    Oleksandr Kramer
    Moderator
    Posts: 269
    Threads: 1413
    Joined: Aug 2009

    Please try version 3.41.27

    https://3d-kstudio.com/my-account/downloads/

  • October 14, 2025 at 12:17 #45955
    JOAQUIN PRADOS CORDON
    Participant
    Posts: 26
    Threads: 42
    Joined: Mar 2018

    It is already solved with the latest version, thanks

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