[Oleksandr Kramer]

Please try version 3.23.15
You can download it from the dashboard
https://3d-kstudio.com/my-account/downloads/

[Oleksandr Kramer]

Please provide more information
What version did you try to install, what version did you have before installing?
3Ds Max version (SP and Updates)
Also, check if you did not place an MZP file to one from the auto start directory.
Check if you don’t use the network path for 3ds Max temp or for script directories.

[Oleksandr Kramer]

Try to reinstall the latest update for 3Ds Max

[Oleksandr Kramer]

Just use the tool “Export/Import Settings”
https://3d-kstudio.com/support/faq/#8049
Dont miss to turn on the DB file for importing

[Oleksandr Kramer]

The issue with showing the option to delete dependent files is resolved in version 3.23.08
Thanks for your feedback

[Oleksandr Kramer]

Hello
Just check gamma settings in 3ds max and check if don’t use the overwrite output gamma option in render preferences ( or try turn on it)

[Oleksandr Kramer]

This issue is fixed in version 3.23.00
You can download the latest version from the dashboard.
Auto-updater will be triggered in a few days if there’s no critical issue found.
Thanks for your feedback.

[Oleksandr Kramer]

Hello

Thank for your idea

[Oleksandr Kramer]

Hello

Please send a few from these png files to support@3d-kstudio.com

[Oleksandr Kramer]

3ds max doesn’t support auto-rescaling the system units for material libraries

[Oleksandr Kramer]

https://3d-kstudio.com/forum/project-manager-support/project-manager-textures/#post-9654

[Oleksandr Kramer]

PS. The next update will use an another method to read meta from images, so this issue will be resolved. But for storing comments to images you still should fix the system settings.

[Oleksandr Kramer]

Hello

Please generate the support request and attach your studio with all related files.
You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.

Thanks for your feedback.

[Oleksandr Kramer]

Thanks for sending the bug-report.

The issue you’re facing is generally linked to a group policy within your computer’s system settings.

Specifically, the error seems to arise because your antivirus software is blocking ‘exiv2.exe’, an integral component of our application located at “%localappdata%\Kstudio\application\exiv2\”.
This component is essential for reading and writing metadata from image files.
Therefore, every time you open a folder containing image files (PNG, TIF, PSD), the application attempts to read metadata from these files but encounters a blockage imposed by your system.

To help resolve this, here are a few potential solutions:

1. Review Your Antivirus Software: Antivirus software can occasionally interfere with the operation of certain applications. Please check if our application or its components are being blocked or limited in some way. If this is the case, you can add the path (%localappdata%\Kstudio\application\exiv2\) to your antivirus exclusion list.

2.Reach Out to Your IT Department: If you’re utilizing our application within a workplace or other corporate environment, there may be certain security measures in place that are contributing to this issue. We recommend contacting your IT department or system administrator to discuss this problem.

3. Run 3ds Max as an Administrator: By right-clicking on the 3ds Max shortcut and selecting “Run as administrator”, the application can operate with elevated privileges, potentially bypassing these restrictions.

[Resolved]

[Oleksandr Kramer]

Hello

Please generate the support request and attach a few from these PNG files.
You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.

Thanks for your feedback.