Forum Replies Created
- Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009
Hello
Please generate the support request.
You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.Thanks for your feedback.
August 20, 2023 at 20:52 in reply to: 3ds max 2023 freezes when trying to start Project Manager v 3.23.11 #39627Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009Then I just said that at first opening, Project Manager is longer than the following
Please try version 3.23.24
https://3d-kstudio.com/my-account/downloads/This version extremely speed-ups a time of starting the plugin
Time for version 23.21 – 17 sec.
Time for version 23.24 – 5 sec.
Thanks for your feedbackAugust 18, 2023 at 13:45 in reply to: 3ds max 2023 freezes when trying to start Project Manager v 3.23.11 #39604Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009Ok. I was confused by your notes about “network synology disks”
Could you please write a video explaining what you mean about “freeze”?As I understand, Project Manager starts, but with some delay, longer than you expect
August 17, 2023 at 22:41 in reply to: 3ds max 2023 freezes when trying to start Project Manager v 3.23.11 #39601Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009Please check if you turn off all sleep and energy-save functions to your NAS. This might slow down starting the plugin.
Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009Please try version 3.23.20
You can download the latest version from the dashboard.
Auto-updater will be triggered in a few days if there’s no critical issue found.
Thanks for your feedback.Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009If clients do not provide any information about the problem, and it cannot be reproduced, then the ticket is closed.
I sent the additional request to your emailOleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009How hard is this scene?
Is this occur in any scene or only some?
We also should include time to show a dialog for merge. It is nearly one second.
Also, note that checking the assets in use also affects the merge time.
In the future, I’ll add an option to disable auto-relinking on merge.Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009Renderer: 2023.3.3
Did you mean, maybe, the 3Ds Max version?
The latest 3ds Max 2023 version update is 3.4.84
Try to install the latest update for 3ds MaxOleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009Please also send a few from these models to support@3d-kstudio.com
Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009Could you please create a video of the process of merging with Project Manager and with the default 3ds max dialog?
Please restart 3ds max between sessions. Merging the same model on the same session a second time might be faster, so restarting 3ds max will allow us to evaluate the time.
Please also send this video and a few of these models to support@3d-kstudio.com
Thanks for your feedbackAugust 11, 2023 at 22:21 in reply to: 3ds max 2023 freezes when trying to start Project Manager v 3.23.11 #39560Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009Please try version 3.23.15
You can download it from the dashboard
https://3d-kstudio.com/my-account/downloads/Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009Please provide more information
What version did you try to install, what version did you have before installing?
3Ds Max version (SP and Updates)
Also, check if you did not place an MZP file to one from the auto start directory.
Check if you don’t use the network path for 3ds Max temp or for script directories.August 10, 2023 at 12:55 in reply to: 3ds max 2023 freezes when trying to start Project Manager v 3.23.11 #39549Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009Try to reinstall the latest update for 3Ds Max
Oleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009Just use the tool “Export/Import Settings”
https://3d-kstudio.com/support/faq/#8049
Dont miss to turn on the DB file for importingOleksandr KramerModeratorPosts: 258Threads: 1145Joined: Aug 2009