Forums / Project Manager / Project Manager: Support

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  • January 11, 2024 at 14:18 #40682
    Thomas C
    Participant
    Posts: 19
    Threads: 47
    Joined: Mar 2022

    Hi Oleksandr,

    Thanks for this awesome plugin.

    When I convert .TIF images to .JPG using Tools > Convert Images, only 8bits .TIF are converted.

    16bits .TIF are ignored.

    Is it normal or is it a bug?

    Thanks a lot for your support,

     

    Plugin version: 3.23.70
    3ds Max version: 25.0 - 25.3.4.84
    Renderer: Corona 10 HF2

  • January 11, 2024 at 14:20 #40684
    Oleksandr Kramer
    Moderator
    Posts: 269
    Threads: 1413
    Joined: Aug 2009

    I checked this option and it works on my side

    Please send your tif file to support@3d-kstudio.com

  • January 12, 2024 at 01:30 #40689
    Thomas C
    Participant
    Posts: 19
    Threads: 47
    Joined: Mar 2022

    Done, thanks!

    • January 12, 2024 at 13:50 #40692
      Oleksandr Kramer
      Moderator
      Posts: 269
      Threads: 1413
      Joined: Aug 2009

      Thanks for your feedback and a sample file.
      This issue will be resolved with the next update.

  • March 8, 2024 at 14:34 #41112
    Oleksandr Kramer
    Moderator
    Posts: 269
    Threads: 1413
    Joined: Aug 2009

    This issue is fixed in version 3.35.02
    You can download the latest version from the dashboard.
    Auto-updater will be triggered in a few days if there’s no critical issue found.
    Thanks for your feedback.

  • March 9, 2024 at 12:25 #41118
    Thomas C
    Participant
    Posts: 19
    Threads: 47
    Joined: Mar 2022

    Great, thanks for the hard work Oleksandr!

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