FAQ: Troubleshooting

Issue: When opening or working with an Autodesk®3ds Max® software file (*.max), the scene displays some or all of the following behaviors: Crashes or fails to open Corrupted scene data Empty helper nodes Unable to save the scene manually Unable to use the Undo function Displays various MAXScript errors Corrupts or removes cameras, lights, and/or […]

Issue: When you start a plugin/script or run an installer, an error message references a Temp/User account folder on your machine. Applicable to any script/plugin. Additional information: By default user must have permissions to read/write to directory %USERPROFILE% (“C:\Users\USERNAME”) but sometime this permission can be changed. As a result, the user receives an errors when […]

Issue: When performing opening a scene using file dialog, 3ds Max will crash. Applicable to Project Manager, Models Manager and Materials Manager. Additional information:: When the Dell component (Dell Backup and Recovery) is installed, the windows file browser causes one shell extension DLL (DBROverlayIconBackuped) from this component to be loaded into IW process. InfraWorks opening […]