[Oleksandr Kramer]

This issue is fixed in version 3.20.14.
You can download the latest version from the dashboard.
Auto-updater will be triggered in a few days if there’s no critical issue found.
Thanks for your feedback.

[Oleksandr Kramer]

Thanks for your feedback

This issue will be resolved soon

[Oleksandr Kramer]

Please archive a few from these files and send to support@3d-kstudio.com

[Oleksandr Kramer]

Please generate the support request.
You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.
Also please attach the IES file

Thanks for your feedback.

[Oleksandr Kramer]

This might occur in the next situation:

This material is corrupted and after you add it to Material Editor, the rendering preview is started, and 3Ds Max crashes at this moment.

You can test this using the next variants:

Disable rendering in SME, then add this material to SME (3ds max won’t crash) and crash on your turn on rendering again.
Also, you can open the material library with this material using SME (without Project Manager ).
3Ds Max will crash at starting to generate previews for this material library.

Possible solutions – install latest updates for 3Ds Max, renderer. Also, sometimes, restarting Windows might help.

Could you please also send this material library to me?

 



Disable Rendering/Open Material Library

[Oleksandr Kramer]

Please generate the support request.
You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.

Thanks for your feedback.

[Oleksandr Kramer]

Hello
Turn off the interactive rendering for materials
Menu Customize => Disable interactive rendering

Please, also, check if you have installed all the latest updates for 3Ds Max

[Oleksandr Kramer]

Installer didn’t change a lot of time. Check for changes, new scripts or plugins, that you installed in 3ds Max, or updated latest time

[Oleksandr Kramer]

Please generate the support request and attach a video of how to use this.
You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.

[Oleksandr Kramer]

Hello

This means that file does not contain assets, or plugins, used in file, don’t allow access links without opening file, or it saved in 3ds max version below 2010.

To relink assets in such files you should open it directly in 3ds Max.

 

 

 

 

[Oleksandr Kramer]

The escape key was never used to stop painting.
Painting always stopped by right-clicking the mouse

[Oleksandr Kramer]

Check if you have the right to access this directory.
By default, it should be accessible.
Try to restart Windows – sometimes it locks access to such directories and restarting might help

[Oleksandr Kramer]

This occurred because you place the MZP file into one from the startup directory – plugins, stdplugins, etc.

Just find and remove .MZP file

[Oleksandr Kramer]

Version 3.19.00 gains the ability to sort all directories by name using the treeview menu-item “Sort By Name”

You can download the latest version from the dashboard.
Auto-updater will be triggered in a few days if there’s no critical issue found.
Thanks for your feedback.

[Oleksandr Kramer]

Directories are always sorted in alphabetical order.
To reorder directories on the top-level or inside the virtual catalogs, use the CTRL+UP/ CTRL+DOWN buttons