Forums / Project Manager / Project Manager: Support
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  • August 10, 2023 at 12:54 #39542
    Mikko Sissala
    Participant
    Posts: 1
    Threads: 1
    Joined: Oct 2019

      I just installed PM 2.23.11. Activation was fine, but when I try to start PM, 3ds max freezes, no PM splash screen, nothing. I have to kill max and boot again.

    Plugin version: 3.23.11
    3ds Max version: 3ds max 2023.3.4 Security Fix
    Renderer: Corona v9

  • August 10, 2023 at 12:55 #39549
    Oleksandr Kramer
    Moderator
    Posts: 253
    Threads: 1060
    Joined: Aug 2009

      Try to reinstall the latest update for 3Ds Max

  • August 11, 2023 at 19:37 #39559
    Mikko Sissala
    Participant
    Posts: 1
    Threads: 1
    Joined: Oct 2019

      I have the latest update for max 2023 installed.

      I also made a clean installation of max 2024. PM started once, but when I closed max and restarted it and tried to launch PM again, the same thing no splash screen and max freezes.

      I also made another test with max 2023 and renamed the ENU folder to make sure that none of the other startup scripts don’t cause an issue with PM. Installed PM. PM launched ok and worked fine for one max session. When I quit max and restarted it the PM does not launch and freezes max again.  I repeated this procedure but this time PM does not launch even once. Strange. Any idea what next?

  • August 11, 2023 at 22:21 #39560
    Oleksandr Kramer
    Moderator
    Posts: 253
    Threads: 1060
    Joined: Aug 2009
  • August 17, 2023 at 19:02 #39600
    Harold Rinck
    Participant
    Posts: 17
    Threads: 24
    Joined: Jun 2012

      Hi,

      Windows 10 installed some updates : KB5027215 or KB5028166,…

      It completly kill my connexion with my network synology disks and make 3dsmax freeze when opening Project Manager.

      Check and uninstall these updates.

      Nevertheless, first opening of Project Manger is slow for me.    :-)

      Hope it helps.

    • August 17, 2023 at 22:41 #39601
      Oleksandr Kramer
      Moderator
      Posts: 253
      Threads: 1060
      Joined: Aug 2009

        Please check if you turn off all sleep and energy-save functions to your NAS. This might slow down starting the plugin.

  • August 18, 2023 at 11:01 #39603
    Harold Rinck
    Participant
    Posts: 17
    Threads: 24
    Joined: Jun 2012

      Hi, thanks for answer   :-)  But my files are all localized inside local hard discs. Do Project Manager nevertheless search in the network ?

    • August 18, 2023 at 13:45 #39604
      Oleksandr Kramer
      Moderator
      Posts: 253
      Threads: 1060
      Joined: Aug 2009

        Ok. I was confused by your notes about “network synology disks”
        Could you please write a video explaining what you mean about “freeze”?

        As I understand, Project Manager starts, but with some delay, longer than you expect

  • August 18, 2023 at 15:00 #39606
    Harold Rinck
    Participant
    Posts: 17
    Threads: 24
    Joined: Jun 2012

      Hi, my first post was to try to help Mikko Sissala with my own experience : Win 10 update ( KBxxxx ) make my network disc unreachable and Project Manager non-openable making 3dsmax freezed ( no response, need to hard quit ). As soon I uninstall these updates, all is working fine again.

      Then I just said that at first opening, Project Manager is longer than the following.

      I don’t know why.   :-)

       

    • August 20, 2023 at 20:52 #39627
      Oleksandr Kramer
      Moderator
      Posts: 253
      Threads: 1060
      Joined: Aug 2009

        Then I just said that at first opening, Project Manager is longer than the following

        Please try version 3.23.24
        https://3d-kstudio.com/my-account/downloads/

        This version extremely speed-ups a time of starting the plugin
        Time for version 23.21 – 17 sec.
        Time for version 23.24 – 5 sec.
        Thanks for your feedback

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