- June 21, 2022 at 13:37 #35744VanessaFParticipantPosts: 2Threads: 7Joined: Jun 2022
Also it doesn’t give me the option to render the thumbnail.
It also stopped showing me the subfolders even though they are saved and created they don’t display in the project manager explorer.
I have re installed and generated a new ID and it seems activated as the full version, but this hasn’t been fixed.
Any help will be much appreciated thanks
Plugin version: 3.18.16
- June 21, 2022 at 13:38 #35748Oleksandr KramerModeratorPosts: 258Threads: 1136Joined: Aug 2009
What kind of asset do you mean on what tab (Models, Materials…)?
- June 21, 2022 at 14:01 #35749VanessaFParticipantPosts: 2Threads: 7Joined: Jun 2022
Models
- June 21, 2022 at 15:31 #35752Oleksandr KramerModeratorPosts: 258Threads: 1136Joined: Aug 2009
Just select several files for generating a preview and choose the option “Render Thumbnail”
It also stopped showing me the subfolders even though they are saved and created they don’t display in the project manager explorer.
Looks like you added some directories to hidden. Just remove them from the list
- June 21, 2022 at 16:56 #35762VanessaFParticipantPosts: 2Threads: 7Joined: Jun 2022
Thanks, the problem is that it doesn’t generate the original thumbnail you are selecting the files from, it doesn’t give me the option to render thumbnail either
- June 21, 2022 at 19:57 #35765Oleksandr KramerModeratorPosts: 258Threads: 1136Joined: Aug 2009
So when you click “Render Thumbnail”, it doesn’t do anything?
- June 22, 2022 at 14:07 #35772VanessaFParticipantPosts: 2Threads: 7Joined: Jun 2022
- June 22, 2022 at 14:22 #35773VanessaFParticipantPosts: 2Threads: 7Joined: Jun 2022
- June 23, 2022 at 17:22 #35781Oleksandr KramerModeratorPosts: 258Threads: 1136Joined: Aug 2009
Is this a cloud drive?
- June 23, 2022 at 17:37 #35782VanessaFParticipantPosts: 2Threads: 7Joined: Jun 2022
no, it is my local drive.
- June 23, 2022 at 20:45 #35784Oleksandr KramerModeratorPosts: 258Threads: 1136Joined: Aug 2009
The option “Render Thumbnail” is disabled because no selected files.
Please generate the support request.
You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.Also, if possible, please attach a file from your screenshot.
- June 28, 2022 at 17:12 #35803VanessaFParticipantPosts: 2Threads: 7Joined: Jun 2022
I am saving scenes with different objects in it, this particular one had also lights, I deleted the lights and now is working again, so the problem is fixed.
Thanks for your help
- June 28, 2022 at 21:13 #35805Oleksandr KramerModeratorPosts: 258Threads: 1136Joined: Aug 2009
Thanks for feedback
In any case this looks like a bug,
Please generate the support request and attach a file from your screenshot.
You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.
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