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  • #35744
    VanessaF
    Participant
    Posts: 2
    Threads: 7
    Joined: Jun 2022

      Also it doesn’t give me the option to render the thumbnail.

      It also stopped showing me the subfolders even though they are saved and created they don’t display in the project manager explorer.

      I have re installed and generated a new ID and it seems activated as the full version, but this hasn’t been fixed.

      Any help will be much appreciated thanks

    Plugin version: 3.18.16

  • #35748
    Posts: 258
    Threads: 1136
    Joined: Aug 2009

      What kind of asset do you mean on what tab (Models, Materials…)?

  • #35749
    VanessaF
    Participant
    Posts: 2
    Threads: 7
    Joined: Jun 2022

      Models

  • #35752
    Posts: 258
    Threads: 1136
    Joined: Aug 2009

      Just select several files for generating a preview and choose the option “Render Thumbnail”

       

      It also stopped showing me the subfolders even though they are saved and created they don’t display in the project manager explorer.

      Looks like you added some directories to hidden. Just remove them from the list

       

  • #35762
    VanessaF
    Participant
    Posts: 2
    Threads: 7
    Joined: Jun 2022

      Thanks, the problem is that it doesn’t generate the original thumbnail you are selecting the files from, it doesn’t give me the option to render thumbnail either

  • #35765
    Posts: 258
    Threads: 1136
    Joined: Aug 2009

      So when you click “Render Thumbnail”, it doesn’t do anything?

  • #35772
    VanessaF
    Participant
    Posts: 2
    Threads: 7
    Joined: Jun 2022

      I upload a few images to clarify my question

  • #35773
    VanessaF
    Participant
    Posts: 2
    Threads: 7
    Joined: Jun 2022

  • #35781
    Posts: 258
    Threads: 1136
    Joined: Aug 2009

      Is this a cloud drive?

  • #35782
    VanessaF
    Participant
    Posts: 2
    Threads: 7
    Joined: Jun 2022

      no, it is my local drive.

       

  • #35784
    Posts: 258
    Threads: 1136
    Joined: Aug 2009

      The option “Render Thumbnail” is disabled because no selected files.

      Please generate the support request.
      You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.

      Also, if possible, please attach a file from your screenshot.

  • #35803
    VanessaF
    Participant
    Posts: 2
    Threads: 7
    Joined: Jun 2022

      I am saving scenes with different objects in it, this particular one had also lights, I deleted the lights and now is working again, so the problem is fixed.

      Thanks for your help

  • #35805
    Posts: 258
    Threads: 1136
    Joined: Aug 2009

      Thanks for feedback

      In any case this looks like a bug,

      Please generate the support request and attach a file from your screenshot.
      You can find this option in the main 3ds max menu “Project Manager” ==>> Create Support Request.

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