Forums / Project Manager / Project Manager: Support
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  • December 16, 2015 at 18:55 #9837

    Harold Rinck

      Hi,

      I didn’t realize that I was using a demo version on my new computer, and when I render a thumbnail with octane render in works fine. Then I have installed the full version, and now render is larger, but the JPG is no more saved in the folder.

  • December 16, 2015 at 19:00 #9838

    Alexander Kramer

      Please generate the bug report (menu “Project manager” ==>> Create support Request)

      Thanks for feedback.

  • December 16, 2015 at 19:21 #9839

    Harold Rinck

      Sorry, but there is a problem when sending the bug report…

      “could not find a part of the path….”

  • December 17, 2015 at 13:31 #9840

    Alexander Kramer

      Please archive the directory “C:UsersUSERNAMEAppDataLocalAutodesk3dsMax2016 – 64bitENUscriptsTrackScriptsProjectManager” and send to support@3d-kstudio.com.

  • December 18, 2015 at 15:06 #9841

    Alexander Kramer

      You can do this: create a custom render-preset file and set it as default preset for octane.

  • December 21, 2015 at 14:41 #9842

    Harold Rinck

      Thanks, it is working now  :-)

      But I have a problem, my model and its pivot is at origine, but rendered image don’t show model placed on floor.

  • December 21, 2015 at 22:19 #9843

    Alexander Kramer

      Please send this file if possible to support@3d-kstudio.com.

  • December 23, 2015 at 20:28 #9844

    Alexander Kramer

      Is it Octane proxy model?

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